Trading standard order processing system can be customised to meet
clients documentation requirements.
all aspects of sales orders with account, cash and credit-card purchasing
available. Orders can be place via telephone, on-line via e-mail or
through direct data interchange.
standing, back-order and approval order process enables the client
to always be in control of their order. Credit control and cash collection
facilities support returns authorisation.
clients can access via the internet to follow orders being taken minute-by-minute.
product availability and account information is available through
the Customer Service Team, or on-line to provide order tracking both
in-house and through direct links to major carriers. This team is
also able to provide a market and product analysis.
can tell a good organisation by it’s attitude towards complaints.
To a bad one, complaints are bad news, a sign of public discontent
to be avoided at all costs.
To a good
one, complaints are vital information about where public or customer
confidence needs boosting”
regularly, customer responses are polled to ensure that customer satisfaction
is at its highest level possible.