The Acorn Trading standard order processing system can be customised to meet clients documentation requirements.

ORDER PROCESSING

Handling all aspects of sales orders with account, cash and credit-card purchasing available. Orders can be place via telephone, on-line via e-mail or through direct data interchange.

A sophisticated standing, back-order and approval order process enables the client to always be in control of their order. Credit control and cash collection facilities support returns authorisation.

In addition, clients can access via the internet to follow orders being taken minute-by-minute.

CUSTOMER SERVICE TEAM

Pricing, product availability and account information is available through the Customer Service Team, or on-line to provide order tracking both in-house and through direct links to major carriers. This team is also able to provide a market and product analysis.

CUSTOMER SATISFACTION

“You can tell a good organisation by it’s attitude towards complaints.
To a bad one, complaints are bad news, a sign of public discontent to be avoided at all costs.

To a good one, complaints are vital information about where public or customer confidence needs boosting”

Monitored regularly, customer responses are polled to ensure that customer satisfaction is at its highest level possible.