ORDER PROCESSING
Handling all aspects of sales orders with account, cash and credit-card purchasing available. Orders can be place via telephone, on-line via e-mail or through direct data interchange.

A sophisticated standing back-order and approval order process enables the client to always be in control of their order. Credit control and cash collection facilities support returns authorisation.

CUSTOMER SERVICE TEAM
Pricing, product availability and account information is available through the Customer Service Team, or on-line to provide order tracking both in-house and through direct links to major carriers. This team is also able to provide a market and product analysis.

CUSTOMER SATISFACTION
Monitored regularly, customer responses are polled to ensure that customer satisfaction is at its highest level possible.